Thanks for shopping with llella.com. To keep track of your order, contact llella.com (support@llella.com) so we can provide you the order’s tracking number.
Note: We only support shipping to the United States, Canada, United Kingdom, Ireland. About the PO BOX and APO/FPO addresses, all the countries can not use.

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Processing Time: between 7-14 days

     

Country	Estimated Delivery Time	Shipping Cost	Courier
United States, Canada	7-12 business days	$15.99	Standard Shipping
	3-6 business days	$26.99	Expedited Shipping
Ireland, United Kingdom	7-12 business days	$26.99	Standard Shipping
	3-6 business days	$39.99	Expedited Shipping

 

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@llella.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

Our product prices do not include tax. Depending on the country to which you instruct us to ship your order, your order may be subject to import taxes, customs duties and fees, and/or other similar types of governmental taxes, duties, or fees (collectively, "Duties and Taxes"). You are responsible for the payment of all such Duties and Taxes, irrespective of when you are billed or charged for Duties and Taxes. We have no control over these charges as customs policies vary widely from country to country. Contact your local customs office for more information about customs fees, duties, and taxes. When you place an order for which Duties and Taxes are applicable, the calculation of the Duties and Taxes payable by you may not occur until after you have placed your order. This means that the first time you learn about the amount of the Duties and Taxes charged to you may not be until you receive your credit card statement or your receipt from us with your shipment. In some cases, the calculation of Duties and Taxes may cause a shipping delay beyond our original delivery estimates.