We want you to enjoy our Llella products, but just in case you're not 100% satisfied, we offer 14 days easy return. Please contact customer service on our site, indicating the item(s) you would like to return and the reason. We do not accept returned items that were sent back by you directly without checking with us first. You can contact us with email to llellaservice@gmail.com.

• Standard size dresses are returnable within 14 days of delivery.
• All returnable items must be unwashed, unworn, and in original condition with their tags still attached. Returned items are refunded the amount paid for the items along but shipping and any rush fees (if applicable) will not be refunded. We encourage customers to inspect and try on all items as soon as they are delivered.
• Please note that if you take your dress to a seamstress and decide to return it instead of altering it, the dress must be in original condition. If the dress arrives back and has pins or pin marks, a refund will be rejected.

• The following items are not eligible for returns:
• Custom Size Dresses
• Swatches
• Fabric
• Ready to Ship Dresses
• Face Masks
• Garment Bags
• Any other items marked FINAL SALE

• We do not offer an exchange service for any products at this time. Many of our items are made-to-order, so we don't keep these items in stock. If an item doesn't work and another one is needed, a return will need to be processed for all unwanted items (if eligible) and a new order must be placed for new items.
• All new orders are subject to current turnaround times and prices. Prior pricing or discounts used when the original order was placed will not be honored for a new order.

We reserve the right to define and limit, refuse, and/or reject returns from customers at any time due to but not limited to:

• Irregular or excessive returns history indicative of "wardrobing."
• Irregular or excessive returns history involving worn, altered, laundered, damaged, missing items.
• Potential fraudulent or criminal activity.
• Bulk orders with multiple sizes/variations of items of the same type.

We reserve the right to define and limit, refuse, and/or reject returns from customers at any time due to but not limited to:

• Irregular or excessive returns history indicative of "wardrobing."
• Irregular or excessive returns history involving worn, altered, laundered, damaged, missing items.
• Potential fraudulent or criminal activity.
• Bulk orders with multiple sizes/variations of items of the same type.

• Llella will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you.
• If the item arrives damaged or defective, please contact our Customer Service team directly for assistance with the following information. Our customer service team can be reached here. After 14 days, we may not be able to process a full refund.

• Please contact Customer Service on our site within 14 days after you receive your item, indicating the item(s) you would like to return and the reason. We do not accept returned items that were sent back by you directly without checking with us first. Please contact our customer service at llellaservice@gmail.com to get the return address.
• After receiving return instructions from us, please package up the item(s) to be returned with the original packing. Write your order number on the package, like LLELLA1001 to make your package be recognized easily, so we can solve your problem as soon as possible.
• Drop off your package at the local post office within 3-5 business days upon confirming with our customer service and receive the refund form.
• Most returns are processed within 7 business days after we receive your package. We'll issue the refund to your original way you paid for the order. Once your refund has been issued, you will receive a confirmation email. Then you will receive your refund after 5-7 business days. Original shipping fee & return shipping fee will not be refunded.

* Please note that all the returns, customers need to pay for the cost of shipment.

* We are not liable for return item(s) that are lost or damaged or Packages be inspected by the customs(the customer should pay the customs clearance), please keep the receipt with tracking information.

• Refunds are automatically processed back to the original form of payment and can take us 5-7 more days to process on our end and a few more days for your financial institution to get the funds back into your account.
• Once the refund is completed on our end, we'll send you a confirmation to the email associated with the order. Keep in mind that for standard returns we offer a refund on the price paid for the item plus applicable tax but we do not refund shipping or rush fees.

Once your return is in transit back to us we cannot resend any of the items to you. Please make sure you do not include non-Llella items in your return package as we are unable to send them back to you.

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that the most our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.

• Unpaid orders are automatically cancelled after 1 day.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24-72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.

If you would like to cancel your order, please contact our customer service to proceed.

*When you receive an email from Llella titled "Order #_______ confirmed", your payment has been confirmed.